Terms and Conditions

Shipping

  1. Orders placed with Juliette Hogan will be processed within standard working hours Monday to Friday. Any orders received outside of these times will be processed on the next working day.
  2. Delivery times are an approximate guide only.
  3. A physical address where a delivery can be signed for between 9am and 5pm needs to be provided when placing an order. Delivery cannot be made to a PO Box.
  4. Postage and handling charges include a tracking number and insurance. You will be emailed these details once you order has been dispatched.
  5. NZ delivery - $10 1-3 working days (includes tracking and insurance)
  6. Australia delivery - $20 2-4 working days (includes tracking and insurance)
  7. Rest of the world - $60 3-7 days (includes tracking and insurance)
  8. Please note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

Stock Availability

  1. We try our best to keep stock levels as up to date.  Should the size that you ordered be out of stock we will refund you immediately and do our best to find you a replacement.
  2. Should you wish to place a special order of a sold out item or from a previous season please contact us directly to enquire about this . email us at shop@juliettehogan.com

Garment Representation

  1. We try our best to provide the most accurate descriptions, images and colour representation for all of our garments however please be aware that images may appear differently on different screens. Please feel free to call us should you require a colour swatch or have further questions about the details of a particular garment. 

Currency

  1. All prices are shown in NZ dollars.

Payment

  1. Payment can be made by Visa, Mastercard, American Express and Paypal.
  2. Juliette Hogan gift vouchers cannot be accepted online as a form of payment.
  3. JulietteHogan.com takes every precaution to make the site as safe as possible. We do not hold any payment details on record.

Cancellation

  1. Once an order has been placed we are unable to cancel it. Please select carefully before placing an order.

Returns

  1. Please refer to our returns page for our return policy. Please note that should you wish to return a garment purchased through our online show you must email us at shop@juliettehogan.com to obtain a RAN (return authorization number) before the garment is sent back. 

Privacy

  1. All personal information collected through this site is collected for the use of juliettehogan.com only. Any information collected will only be used to process and complete your order. We will not distribute your information to any third parties that are not directly involved with the processing of your order. (please note that addresses will be given to courier companies so that delivery can be made of your purchase). If you register with juliettehogan.com you may receive email updates from us keeping you informed of what is going on in our world. Should you wish to unsubscribe from these at any stage please email us at shop@juliettehogan.com and let us know.